Learning in Online Case-Based Learning between Japanese and Malaysian University Students: Fostering Intercultural Communicative Competence in Workplace Contexts
DOI:
https://doi.org/10.22452/IJEAS.vol14no2.2Keywords:
Workplace diversity, Intercultural Communicative Competence, Online Case-based learning for Japanese business communication, Japanese and Malaysian university studentsAbstract
This study investigates online case-based learning for Japanese business communication between universities in Japan and Malaysia. By engaging with authentic cases of workplace conflict in Japanese-speaking contexts, the practice aims to strengthen students’ problem-solving skills, interpersonal communication, and intercultural competence. Through qualitative content analysis of student reflections, the study explores how participants interpreted workplace scenarios and how their perspectives shifted through intercultural dialogue. The findings demonstrate students' enhanced understanding of workplace interactions, encompassing language practices, cultural conventions, and relationship dynamics. For example: (1) Students exchanged sociocultural backgrounds and knowledge, identifying potential workplace communication challenges. (2) While exploring solutions, they referenced their own cultures and viewpoints and interpreted situations by integrating multiple perspectives. (3) When recommending solutions, students posed new questions and generated ideas based on insights from the discussion. Finally, the study discusses the educational significance and potential of this pedagogical approach in preparing students for diverse professional contexts.
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